Frequently Asked Questions (FAQ)
SHIPPING
Q: How long will it take for my order to be processed/shipped?
A: We ship orders Monday–Friday (excluding holidays), and guarantee same-day shipping for orders placed before 11:00 a.m. Central Time. Although we cannot guarantee same-day shipping past 11:00 a.m. CT, we often ship orders placed up until 1:00 p.m. CT.
Q: How long will it take for my order to arrive?
A: It depends where your order is being shipped to, of course! Generally, you can expect your order to arrive in 2–5 business days. If your order is being shipped to a Pacific Coast state (excluding AK) – CA, OR, WA – or an Interior West state – AZ, CO, ID, MT, NV, NM, UT, WY – your order might be in transit for an additional 1–2 business days.
(To our friends in Alaska and Hawaii, as well as Puerto Rico and other U.S. territories, you can expect your order to arrive in 7–15 business days if you select "Standard" as your shipping method at checkout. But, if you select USPS Priority Mail® as your shipping method, you can expect your order to arrive in 3–5 business days.)
Q: Do you offer express shipping for next-day or second-day delivery?
A: We can offer one- or two-day delivery for an additional charge. If you're interested, please email us at support@thesheetpeople.com or call us at 219-756-7000.
Q: Where is my order shipping from?
A: We ship from our warehouse in northwest Indiana, about 40 miles southeast of Chicago, Illinois.
Q: How can I track my order?
A: Once your order has been processed, you should receive an email with tracking information. If you need your tracking information, please don't hesitate to email us at support@thesheetpeople.com or call us at 219-756-7000.
ORDERING
Q: How can I cancel or modify my order?
A: To cancel or modify your order, please email us at support@thesheetpeople.com or call us at 219-756-7000.
Q: What payment methods do you accept?
A: We accept all major U.S. credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, Shop Pay, and Venmo.
Q: What is your return policy?
A: Read about our policy on returns and exchanges here.
PRODUCT
Q: How should I launder my bed sheets?
A: Read our care instructions here.
Q: Are your sheets free of harmful chemicals and toxins?
A: Yes, our sheets are OEKO-TEX® STANDARD 100 certified.
Your question not answered here? Please don't hesitate to contact us – we're here to help!
Email: support@thesheetpeople.com
Phone: 219-756-7000