Returns & Exchanges

• We are happy to accept Returns within 30 days of purchase for either Refund or Exchange when all pieces are returned with all original packaging material and the completed Return/Exchange Form.
• For defects and shipping errors we may require the customer to send a picture showing the defect or incorrectly received item.
• If the reason for the return is that the customer is just not happy with the color or quality, we will accept the return, but we do not provide a prepaid return shipping label. In these cases the customer is responsible for return shipping.
• If only one piece is defective, only that piece will be replaced, not the entire set.
• Items can still be returned even after being washed and used, as long as it is still within 30 days of purchase.
• CLICK HERE TO DOWNLOAD THE RETURN/EXCHANGE FORM (PDF)

Seven Year Pilling Warranty

• Our sheet sets and pillowcases are warrantied for Seven Years from date of purchase to not develop Pill Balls (Pilling).
• If a piece does develop pill balls, the customer will be required to send us a picture of the pill balls and tell us which pieces were affected. After this process defective piece must be returned.
• We will then send a replacement piece to replace that one piece. Monetary refunds will not be given.
• This Seven Year Warranty only covers pill balls, not wear and tear or any other damage.
• CLICK HERE TO DOWNLOAD THE RETURN/EXCHANGE FORM (PDF)

Feel free to e-mail us with any questions.